When we confirm your booking with us, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
When you make a booking with us and we have received the required deposit or taken a debit or credit card number to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances. Please read our terms and conditions of booking below.
Prices stated are per room per night based on two people sharing and include a full Scottish breakfast. Single occupancy rates are available on request.
A deposit equivalent to the cost of one night’s accommodation is required to secure your reservation at Cuil-an-Duin Country House. We accept payment by cash, bank transfer, cheque (payable to ‘Cuil-an-Duin Country House’) or debit / credit card. Payment can be made through our booking system or directly with us. The balance is payable on the morning of your departure from our accommodation.
Our COVID-19 policy is to guarantee a full refund, should reimposed Scottish or UK government restrictions prevent you from visiting Cuil-an-Duin Country House, but not in case of quarantine requirements or if you were infected yourselves. In such circumstances, our normal cancellation provisions shall apply and the full cost of your booking will be payable in respect of cancellation within 7 days of arrival. For the latter eventualities, there is now insurance cover available through most reputable travel insurers and we recommend that such cover is taken out at the time of booking.
Please do not travel to Cuil-an-Duin if you or anyone in your party has symptoms of COVID-19, stay at home and follow Government guidelines for self-isolation. If at any time during your stay you develop symptoms of COVID-19 (high temperature, persistent cough, loss of taste or smell), or are informed by Track and Trace (England)/Test and Protect (Scotland) staff that you must isolate you MUST inform us immediately, check out and return home.
If you develop acute symptoms please dial 999 and inform us immediately.
If you become ill within 14 days of returning home, please let us know.
Except as stated above in respect of Covid-19, in the event of cancellation within 7 days of the agreed arrival date we will make all reasonable effort to re-let the accommodation, but if this fails, guests are kindly reminded that they are liable for the full cost of the booking. Cancellation more than 7 days prior to the agreed arrival date will result in the loss of deposit unless the room is re-sold. Non arrivals will be charged for the entire booking. We suggest that guests take out adequate travel insurance to cover unforeseen cancellations.
Where deposits are paid by debit/credit card, it is agreed between the parties that in the event of cancellation we may debit the guest’s debit/credit card with the full amount of the cancellation.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Our standard check-in hours are between 4pm and 7pm and guests are kindly asked to let us know in advance their estimated time of arrival between these hours. Please contact us in advance if you intend to arrive after 7pm. We request that rooms are vacated by 10.00am on the day of departure.
You are responsible and liable for any breakages or damage which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor damage or breakages, but we reserve the right to make a charge to the guest’s credit / debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
Cuil-an-Duin Country House is situated within approximately 20 acres of woodland and adjacent to farmland. The paths around the woodland areas are informal and can be hazardous. Whilst guests are welcome to use the amenities and grounds, they are reminded that they do so entirely at their own risk and are asked to respect the local environment.
No responsibility can be accepted for loss, damage or injury to users or their belongings. We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
We reserve the right to terminate, without notice, an individual’s stay, where deemed necessary, through unacceptable behaviour, or as a result of actions which are likely to offend others.
Children of 12 years and over are welcome but regrettably we can only accommodate a maximum of two people per room.
Smoking is not permitted anywhere within the house or grounds at Cuil-an-Duin Country House.
Due to the high quality of furnishings, we do not permit the consumption of hot food in the guest bedrooms.
Guests are welcome to use the dining room facilities, if required.
We have a number of pets and wildlife at Cuil-an-Duin Country House including dogs, cats, hens, deer and red squirrels and we ask that guests drive very slowly when entering and exiting the property.
Guests are not permitted to bring any pets or leave pets in cars. Registered assistance dogs are of course welcome.
Any data gathered during the course of your booking may be held on our computer. Unless you otherwise request we will store your name and email address in order that we can give you occasional updates on Cuil-an-Duin Country House news and offers. Your details will not be given to any third party. See Privacy Statement for further details.
In the event of any dispute between parties it shall be referred to the jurisdiction of the Scottish courts and shall be governed by Scottish law and jurisdiction.